Information
Questions about the brand, the site, or anything that isn’t an active order line.
We’re here
Let’s talk
Two dedicated inboxes for less back-and-forth — plus WhatsApp when you want speed. Include SKUs, quantities, or your order reference so we can help in one reply.
Choose the lane that matches your question — we monitor both during business hours.
Orders desk
orders@nextlevelelevated.co.za
Order status, changes, courier issues — include your order reference from the confirmation email.
Fast lane for product codes and quantities — the same format you already use elsewhere.
Tip: message with lines like ODR-050 x 1 for multiple items. The leaf chat (bottom-right) can answer common questions instantly, then hand off here.
Configure STOREFRONT_WHATSAPP in .env (digits only, country code included).
Location
Hub
Krugersdorp, Gauteng — servicing online orders and courier dispatch.